Website Maintenance & Support
Website Maintenance & Support
Keep your website secure, updated, and performing at its best with our continuous support plans. From security patches to content updates, we ensure your site stays fast, safe, and always available for your customers.
Your Website Deserves Ongoing Care
Launching your website is just the beginning. Regular maintenance, security updates, performance optimisation, and technical support ensure your digital presence remains secure, fast, and effective. Our maintenance services give you peace of mind whilst keeping your website running smoothly.
Whether you need basic upkeep or comprehensive management, our flexible plans provide the right level of support for your business. Focus on growth whilst we handle the technical details.
The Cost of Neglect
- Security Vulnerabilities
- Performance Degradation
- Technical Debt
- Lost Revenue
- Security Vulnerabilities
- Performance Degradation
- Technical Debt
- Lost Revenue
- poor performance
What’s Included in Our Maintenance Plans
Security Monitoring & Updates
24/7 security monitoring, immediate threat response, regular security patches, malware scanning, firewall management, and vulnerability assessments keeping your website protected.
Software Updates
Regular updates to CMS (WordPress, etc.), plugins, themes, frameworks, and dependencies ensuring compatibility, security, and access to latest features.
Performance Optimisation
Database optimisation, image compression, caching configuration, code minification, and CDN management maintaining fast loading speeds.
Regular Backups
Automated daily or weekly backups stored securely off-site with quick restoration capabilities protecting against data loss.
Uptime Monitoring
24/7 monitoring detecting downtime instantly with automated alerts and immediate investigation, minimising service interruptions.
Content Updates
Text updates, image changes, page edits, menu modifications, and blog post publishing—we handle content changes quickly.
Technical Support
Expert support via email, phone, or chat addressing technical questions, troubleshooting issues, and providing guidance.
Monthly Reports
Detailed reports covering uptime, security status, performance metrics, updates completed, and recommendations for improvements.
Frequently Asked Question
What happens if my website goes down?
Our monitoring systems detect downtime within minutes, automatically alerting our team. We immediately investigate the cause and work to restore your website. For Enterprise plan clients, we guarantee 2-hour response time. We keep you informed throughout the process and provide post-incident reports detailing what happened and steps taken to prevent recurrence.
Can I switch maintenance plans later?
Yes, you can upgrade or downgrade your maintenance plan at any time. If you need more hours or enhanced features, upgrade takes effect immediately. Downgrades take effect at your next billing cycle. We’ll help you choose the right plan based on your evolving needs.
What if I need more hours than my plan includes?
Project timelines vary depending on the scope and complexity. A standard website typically takes 2-6 weeks, while more complex solutions nay take longer. We provide a detailed timeline after understanding your project requirements.
How long does it take to complete a web development project?
Additional hours can be purchased at your plan’s hourly rate (Essential: ₦8,000/hr, Professional: ₦7,000/hr, Enterprise: ₦6,000/hr). Unused hours don’t roll over monthly, but we can discuss custom plans if you consistently need more hours. Most clients find their plan provides sufficient coverage.
Do you maintain websites you didn't build?
Absolutely. We maintain websites built by others, though we’ll need to conduct an initial audit assessing code quality, security, and identifying immediate concerns. This audit helps us understand the website’s architecture and provide accurate maintenance. Most websites transition smoothly to our maintenance service.
Related Case Studies / Work
LUMINEX TECH
LUMINEX TECH
LUMINEX TECH
What Our Clients Are Saying
Let’s turn your digital goals into
measurable results.
Zaicon Digital provides end-to-end solutions, marketing, and operations to create a single, efficient digital machine.
